Privacy Policy for Practically YouEffective Date: May 30, 2025At Practically You, your privacy matters. This policy explains how we collect, use, and protect the personal information you provide to us when you visit our website or interact with our services — including our AI-powered features and assistants, courses, digital downloads, quizzes, onboarding systems, and interact with us on social media as well as your own rights to the information we collect. Please read this Privacy Policy carefully.1. Information We CollectWe collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:
Personal Data
Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, business name, messaging or review content, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including booking an onboarding or demo call, contacting us with questions, completing a form, signing up for services, engaging with our AI assistants, making a purchase, messaging us through social media, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.Derivative DataDerivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.
Voice and Conversation DataWhen you interact with our AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. We collect this information with your explicit consent, which you provide when you engage with these features. You can withdraw this consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.Financial DataFinancial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, STRIPE and PAYPAL and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data.
Social Media DataWe may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.Mobile Device DataIf you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information. Mobile Application Information If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you "push notifications" regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings. AI Technologies and Data Processing AI-Powered Features and ServicesWe incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to: AI text agents for customer support and communication, AI voice agents for automated assistance, AI-powered Quality Assurance systems, and AI features integrated into our products and services. Our AI systems may process your personal data for various purposes, including: Analyzing customer interactions to improve service quality, automating responses to common inquiries, providing personalized recommendations, quality assurance monitoring, enhanced security and fraud detection, and content moderation and filtering. Voice Recording and Processing
When you interact with our AI phone assistants: Voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement. You will be notified when voice recording begins and have the option to opt-out. Voice data may be transcribed into text for further processing.
2. How We Use Your InformationYour information allows us to offer you certain products and services, including the use of our website and AI-powered features, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website, AI systems, or mobile app). Specifically, we may use the information and data described above to: Create and administer your account; Deliver any products or services purchased by you to you; Correspond with you; Process payments or refunds; Contact you about new offerings that we think you will be interested in; Interact with you via social media; Send you a newsletter or other updates about our company or website; Deliver targeted advertising; Request feedback from you; Notify you of updates to our product and service offerings; Resolve disputes and troubleshoot any problems; Generate a profile that is personalized to you, so that future interactions with our website will be more personal; Compile anonymous statistical data for our own use or for a third party's use; Assist law enforcement as necessary; Prevent fraudulent activity on our website or mobile app; Analyze trends to improve our website and offerings; Train and improve our AI systems; Provide AI-powered customer support and product features; Conduct quality assurance reviews of interactions.
3. Our Use of Service ProvidersIn order to conduct our business, we may share your information with trusted third parties who assist us in operating our website, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include: Payment processors (Stripe, and PayPal) – solely for the purpose of processing your payments, Email service providers – solely for sending communications you have opted into, Website hosting services – solely for the purpose of hosting our website and its content, SMS message aggregators and providers – solely for delivering text messages you have opted into receiving. When interacting with our AI Assistants (Chat, Phone, or Reviews), your inputs may be processed by OpenAI and other secure third-party platforms to deliver helpful responses.4. Data Sharing Commitment. We Do Not Sell Your Data.We respect your privacy and never sell your data. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5. Cookies and TrackingWe may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.Cookies and similar tracking tools (like Google Analytics and Facebook Pixel) help us to understand website traffic and improve your experience. You can disable cookies in your browser settings. If you disable cookies, some features may be disabled and some of our services may not function properly.
6. Grounds for Using and Processing Your DataThe information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, we may collect, use, and process your information based on the following grounds: LEGITIMATE BUSINESS INTERESTS
We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested. PERFORMANCE OF A CONTRACT
We may use and process your information to enter into a contract with you and to perform our contractual obligations to you. CONSENT We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings. AS REQUIRED BY LAW
We may also use or process your data as required for us to comply with legal obligations. INTERNATIONAL DATA
Our website is hosted by servers located in the United States of America. Therefore, if you reside outside the United States of America, some of your data will be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors) and subcontractors located in the United States of America. We use all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States of America. Note that the privacy laws in the United States of America may not be as strict as those in other countries. Please be aware that: We may transfer data that we collect to locations outside of our headquarters for processing or storing, and the data may be processed by our staff or by third-party processors. For example, we may engage third parties to fulfill orders. By submitting your personal data, you agree to this transfer, storing, and processing. We take all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy. Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety. The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to us electronically. Your transmission of data to us is at your own risk. Where data that you have transmitted to us is password protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect your password. DATA RETENTION
We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted. SECURITY OF YOUR INFORMATION
We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us. By consenting to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties. We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk. SENSITIVE DATA
We request that you do not submit any sensitive data to us, via public postings, email correspondence with us, or any other method, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy. SMS/TEXT MESSAGE PRIVACY
If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy regarding these communications: No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service. Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes. Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment reminders, event notifications, receipts, customer service updates, and promotional messages you've explicitly opted into. Opt-Out Control: You can stop receiving text messages at any time by texting "STOP" to our shortcode. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.7. Your RightsYou have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.You can:
Request a copy of the personal data we store about youAsk for corrections or deletionsUnsubscribe from our communications at any time by clicking the link in our emails
To request data access or removal, email us at
[email protected].8. Children's Online Privacy Protection Act Our services are not directed to children under 13. We do not knowingly collect personal information from minors.9. Can-Spam Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: Send information, respond to inquiries, and/or other requests or questions. To be in accordance with CANSPAM, we agree to the following: NOT use false, or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly.Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at
[email protected]
or follow the instructions at the bottom of each email to unsubscribe, and we will promptly remove you from ALL correspondence. 10. Updates to This PolicyWe may update this policy from time to time. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose, engage with our AI technologies, or interact with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.11. Contact UsQuestions? We’re real humans behind Practically You, and we care about your trust. Email us anytime at
[email protected].